Under the terms of the law of 4 March 2002, you may access your medical file, either through a freely appointed doctor, or directly and personally. The medical file must be communicated to you at the earliest after 48 hours and at the latest within 8 days of the request. This period is extended to 2 months when the medical information is more than 5 years old (article L.1111-7 of the CSP). The request must be made by post and accompanied by a copy of your identity document. On-site access to medical records is free of charge. You will only be responsible for the cost of copies. If the file is sent by post, you will be responsible for the cost of copying and delivery. Your file will be kept confidential. With the exception of the people involved in your care, who are subject to professional confidentiality, any communication of your file will be subject to your prior agreement. The Radiotherapy Centre uses automated processes to manage your administrative, medical and technical records, and certain data must be collected.
Under the French Data Protection Act of 6 January 1978, you have the right to access and correct this information.
All complaints must be sent in writing to the establishment's quality department by e-mail: qualite.croo@almaviva-sante.com or by post: Centre de Radiothérapie de Ris-Orangis - 14 Rue du Clos - 91130 Ris-Orangis. If the request for a complaint to the quality department fails within one month, the patient may submit the dispute with the establishment to the mediator free of charge within a maximum period of one year from the date of the written complaint. The mediator will attempt, independently and impartially, to bring the parties together with a view to finding an amicable solution.
The mediator's contact details are as follows
The mediator may be contacted by e-mail, online or by post. In addition to their full contact details (surname, first name, contacts) and the written complaint that they must first have sent to the establishment's quality department in order to try to resolve their dispute directly, patients are encouraged to provide the following information to the mediator:
To make an appointment online, it's quick and easy
click on the link below and let us guide you.
From Paris/Porte d'Orléans, follow the N7 towards Evry. In Ris-Orangis, continue on the N7 then turn right into Rue du Clos.
RER D, Grigny-Centre or Ris-Orangis stop
Tél : 01 69 02 10 60
14 Rue du Clos,
91130 Ris-Orangis
